Privacy Policy

When you visit our website, we may collect technical data such as your IP address, browser type and pages visited, as well as any information you enter in contact or newsletter forms. When you submit a file, we collect your contact details, your company’s details, and the shipment documents you provide. These documents may contain personal data, such as names, signatures and contact details of individuals involved in the shipment.

We use your data to review your file and carry out the Solution Scan, to prepare and send Solution Report proposals and reports, to communicate with you, to issue invoices and meet our legal obligations, to keep our website and systems secure, and, with your consent, to send you our newsletter. Information from files may also be used in anonymised form to develop and improve our systems.

We process your data where it is necessary to provide the services you request, to comply with legal obligations, for our legitimate interests in operating and improving our services, or on the basis of your consent, for example for newsletters.

Submitted files are analysed by AICIRA’s AI-powered solution systems and reviewed by authorised members of our expert team, all of whom are bound by confidentiality obligations. Solution Reports are finalised under expert supervision. No decision with legal effects on you is made solely by automated means.

We never sell your data and never disclose the identity of our clients. We share data only with service providers that help us operate, such as website hosting, cloud and AI service providers, payment providers and accountants, under confidentiality and data protection obligations; with professional advisers where needed; and with authorities where required by law.

Some of our service providers may process data on servers located in other countries. Where this happens, we take the safeguards required under applicable data protection law.

For files where a Solution Report is provided, we keep data for as long as required by law and for our legitimate business needs. Anonymised data, which can no longer identify you, may be kept to improve our systems.

We use technical and organisational measures to protect your data against unauthorised access, loss or misuse, including restricted access to files and confidentiality obligations for everyone who handles them.